Terms and conditions

This is a translation. In case of any discrepancy, the Dutch text prevails.

NLdigital Terms

Teqa Webdiensten applies the industry terms and conditions of NLdigital as its general terms and conditions. These can be downloaded as a PDF below.

Notes on choosing the right licence

Different prices may apply to a product, for example in high or low season. It is then still one product.
i-Reserve has so-called sub-products. The settings of the main product apply to sub-products. Sub-products do not count towards the maximum number.
If multiple locations are set up, an i-Reserve licence is required per location. This applies to both the base licence and the modules.

Standard working procedure

In addition, we apply the following working procedure as standard:

Delivery takes place by e-mail.
Quotations and unsigned agreements are valid for 30 days.
After delivery, there is a period of 14 days in which to carry out the acceptance test.
In the event of cancellation (including rescheduling) of an appointment (workshop, consultation, online, on location or in any other form) within 7 days in advance, 25% of the costs of the scheduled appointment will be charged. If this occurs less than 24 hours in advance, 50% will be charged.
Deviations from the agreed functionality must be reported in writing within the acceptance test period.
A warranty period of three months applies, calculated from the moment of delivery. After this period, the software is deemed to be working correctly. Deviations reported after this period are deemed to be change requests.
Invoicing of the monthly costs commences from the moment of delivery.
The standard payment method for invoices is direct debit. A surcharge is charged for other payment methods.
Invoices are sent by e-mail as standard. A surcharge is charged for sending by post.
Disruptions to the services can be reported 7 × 24 × 365 via support@teqa.nl.
Telephone and e-mail support is provided on working days between 9:00 and 17:00.
All support is provided on the basis of subsequent calculation of actual time spent, with a minimum of 15 minutes.
For (additional) work, an indication of the number of hours will be given in advance at the customer's request.
The notice period for (part of) the services provided is three calendar months.
The software is delivered in the condition in which it is at the time of the quotation ("as is"). Teqa does not at any time undertake to provide additional functionality, unless explicit written agreements have been made to that effect.
For custom work, an additional maintenance fee is charged annually. This fee amounts to 23% of the custom work and is charged per month (divided by 12), starting in the first month after delivery.
Indexation may be applied to recurring services, based on the CBS CPI index.
The software can be delivered with a white-label customer page. Additional costs may be charged for this.
Teqa reserves the right to change the software, settings or layout. This may result in changes to the operation and use of the software. If this leads to problems in use, a solution will be sought in consultation.

Implementation of software

Implementing software can have a considerable impact on your organisation and normally affects the business process. We recommend that you seek advice on guiding this process.

Before the software is put into use, it must be tested carefully. In addition to the tests carried out by the supplier, acceptance and process tests must also take place. If you have no experience with this, we recommend that you obtain (external) advice or testing capacity for this purpose.

Data processing agreement

The standard data processing agreement, consisting of the Data Pro Statement and the Standard Clauses for Processing, can be downloaded as a PDF below.